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We are seeking a highly skilled Administrative Coordinator to join our dynamic team in Bratislava, Slovakia. As a key member of our team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Manage and process orders with accuracy and efficiency.
- Review and manage contracts data in our Enterprise Resource Planning (ERP) system, ensuring compliance with company policies.
- Process data for new orders and order modifications, maintaining a high level of attention to detail.
- Create billing invoices and credit notes, ensuring timely and accurate processing.
- Prepare and send indexation renewal letters to customers, providing clear and concise communication.
- Request guarantees for placed orders, ensuring seamless transaction processing.
- Complete commercial correspondence and support project managers with order-related matters, providing exceptional customer service.
- Communicate verbally and in writing in French and English, serving as a liaison between internal and external stakeholders.
- Act as the first point of contact for contractual questions from customers, providing prompt and accurate responses.
- Check contracts and approvals in our Customer Relationship Management (CRM) tool, ensuring compliance and accuracy.
- Support and manage dispute resolution, working closely with internal stakeholders to resolve issues efficiently.
- Maintain the master data of our customers, ensuring accuracy and up-to-date information.
- Communicate proactively with clients, providing timely and effective support.
- Run calculations for customer offers, ensuring accurate and competitive pricing.
- Fluency in French and English, with excellent verbal and written communication skills.
- Ability to effectively communicate with internal and external customers, providing exceptional customer service.
- Excellent proficiency with Microsoft Office suite, with a strong focus on Excel.
- Effective time management, meeting deadlines and prioritizing tasks efficiently.
- A positive attitude and ability to provide excellent customer service, with a strong focus on teamwork and collaboration.
- Ability to work independently and carry out assignments to completion, with minimal supervision.
- Minimum experience working in an administrative role, preferably within finance or legal.
- Previous experience in finance, customer service, order to cash, quote to cash, accounts receivable, billings, disputes, collections, contract administration, or legal-related work.
- High proficiency with Microsoft Excel, with experience in data analysis and reporting.
Johnson Controls International is a global leader in the building and automotive industries, providing innovative solutions for customers worldwide. Our Bratislava Business Centre is a vibrant and dynamic hub, offering a unique opportunity to work with a diverse team of professionals.
We offer a flexible working culture, combining office and home working to ensure a healthy work-life balance. Our employees benefit from a range of benefits, including a competitive salary, meal vouchers, recreation allowance, and retail discounts. Additionally, our flexible benefits program allows you to customize benefits from a selection of 3500 products and services.
