Customer Support Specialist

hace 18 horas


Barcelona, Barcelona, España Van Ons A tiempo completo
About the Role

We are seeking a highly motivated and detail-oriented individual to join our Support Team as a Customer Support Specialist. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them achieve their goals.

Key Responsibilities
  • Answer customer inquiries via phone and manage expectations
  • Schedule tickets with programmers and collaborate on solutions
  • Identify opportunities for process improvements
Requirements
  • High sense of responsibility and accountability
  • Strong communication skills in Dutch and English
  • Ability to empathize with customers and colleagues
  • Affinity with managing WordPress and/or Laravel websites
What We Offer
  • Competitive salary with annual growth opportunities
  • Reimbursement for gym membership and professional development courses
  • Macbook Pro and 25 vacation days for full-time employees
  • Supportive team environment with regular team outings and activities


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