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Customer Support Specialist
hace 2 meses
Job Title: Customer Support Specialist
Location: Remote
Employment Type: Full-Time
Job Description:
We are seeking a highly skilled Customer Support Specialist to join our team at Careerxtra. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.
Key Responsibilities:
- Provide support to customers through multiple channels, including phone, email, and chat.
- Assist customers with product inquiries, troubleshooting, and account management.
- Handle and resolve customer complaints and escalate complex issues when necessary.
- Accurately document customer interactions and follow up on outstanding issues.
- Collaborate with internal teams to ensure customer satisfaction and seamless problem resolution.
- Stay up-to-date with product knowledge to offer effective and relevant support.
- Identify opportunities to improve customer support processes and recommend solutions.
Qualifications:
- Fluency in Swedish and proficiency in English.
- Previous experience in customer support or a related field.
- Strong problem-solving skills and a customer-centric mindset.
- Excellent verbal and written communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Familiarity with CRM tools and support software is a plus.
Why Join Us?
At Careerxtra, we offer a competitive benefits package and opportunities for professional growth and development. Our team is committed to customer success and provides a supportive and friendly work environment.
