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IT Service Desk Agent

hace 2 meses

Barcelona, Barcelona, España Blu Selection A tiempo completo

About the Role

We are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As an IT Service Desk Agent, you will be the first point of contact for our clients, providing technical support and resolving IT-related issues in a timely and professional manner.

Key Responsibilities

  • Provide technical support to clients via phone, email, and ticketing system
  • Resolve IT-related issues and escalate complex problems to senior technicians
  • Document all interactions with clients in the ticketing system
  • Collaborate with internal teams to ensure seamless service delivery
  • Continuously improve customer satisfaction levels through proactive communication and issue resolution

Requirements

  • Fluent German and English language skills (Spanish is a plus)
  • Basic knowledge of IT concepts and systems
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary of 20,500€
  • A permanent contract with opportunities for growth and development
  • Private health insurance and basic dental care
  • Free language courses in Spanish, French, and English
  • A supportive and collaborative team environment