IT Service Desk Engineer
hace 1 día
At Salute, we're committed to delivering exceptional data center services with precision. As an IT Service Desk Engineer, you'll play a critical role in ensuring our clients receive top-notch support.
Key Responsibilities:- Provide first- and second-line support to our business
- Offer VIP support and guidance
- Deliver remote support and assistance
- Ensure incidents and service requests are handled within our Service Level Agreements
- Maintain and ensure services are always available
- Manage end-user hardware and software asset inventory
- Configure PCs and set up devices for users
- Ensure end-user devices are patched and compliant
- Administer Microsoft M365 and manage end-user devices via Intune
- Minimum 2 years' experience in an IT Service Organization
- Ability to work independently
- Understanding of networking, Active Directory, and Group Policy
- Experience with Microsoft Office 365, Azure, and Intune
- Knowledge of Ivanti Service Manager or similar ITSM tools
If you're passionate about delivering exceptional IT support, we'd love to explore your qualifications and interests further.
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