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IT Service Desk Specialist
hace 2 meses
About the Role:
We are seeking a highly motivated and detail-oriented IT Service Desk Agent to join our team at Blu Selection. As a key member of our IT Helpdesk team, you will be responsible for providing top-notch technical support to our clients and ensuring their IT-related issues are resolved efficiently.
Key Responsibilities:
- Resolve IT-related issues of clients in a timely and professional manner
- Provide technical support via various communication channels
- Document calls and escalate issues to relevant teams as needed
- Maintain and improve customer satisfaction levels
- Collaborate with internal teams to ensure seamless support
Requirements:
- Fluency in German and English; Spanish is a plus
- Interest in learning more about IT and technical concepts
- Strong analytical and problem-solving skills
- Excellent communication and teamwork skills
- Reliability and punctuality
What We Offer:
- A competitive entry salary of 20,500€
- A 39-hour workweek with rotating shifts
- A permanent contract with opportunities for growth
- Private health insurance and basic dental care
- Training and development opportunities
- Free language courses
- A supportive and collaborative team environment