IT Service Desk Engineer

hace 1 mes


Barcelona, Barcelona, España Salute A tiempo completo
IT Service Desk Engineer

At Salute, we're committed to delivering exceptional data center services with precision. As an IT Service Desk Engineer, you'll play a critical role in ensuring our clients receive top-notch support.

Key Responsibilities:
  • Provide first- and second-line support to our business
  • Offer VIP support and guidance
  • Deliver remote support and assistance
  • Ensure incidents and service requests are handled within our Service Level Agreements
  • Maintain and ensure services are always available
  • Manage end-user hardware and software asset inventory
  • Configure PCs and set up devices for users
  • Ensure end-user devices are patched and compliant
  • Administer Microsoft M365 and manage end-user devices via Intune
Requirements:
  • Minimum 2 years' experience in an IT Service Organization
  • Ability to work independently
  • Understanding of networking, Active Directory, and Group Policy
  • Experience with Microsoft Office 365, Azure, and Intune
  • Knowledge of Ivanti Service Manager or similar ITSM tools

If you're passionate about delivering exceptional IT support, we'd love to explore your qualifications and interests further.



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