IT Service Desk Engineer

hace 1 día


Barcelona, Barcelona, España Salute A tiempo completo
Job Summary

We are seeking a highly skilled IT Service Desk Engineer to join our team at Salute. As a key member of our data center operations team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our data center services.

Key Responsibilities
  • Provide 1st and 2nd line support to the business, ensuring all incidents and service requests are handled within our Service Level Agreements.
  • Provide VIP support and guidance, ensuring our clients receive the highest level of service.
  • Configure PCs and set up hardware and software for users, ensuring end-user devices are patched and meet our Compliance standards.
  • Manage end-user device inventory, ensuring quality and completeness of asset management.
  • Administer Microsoft M365, including Teams and SharePoint, and manage Mac devices using In-tune.
Requirements
  • Minimum 2 years' experience working in an IT Service Organization.
  • ITIL Foundation Certificate or similar Microsoft Training.
  • Demonstrable experience delivering IT support to a high standard.
  • Strong understanding of Networking, Active Directory, and Group Policy.
  • Experience with Microsoft Azure, Intune, and Defender for Endpoint.
  • Ivanti Service Manager or similar ITSM toolset experience.

If you have a passion for delivering exceptional IT support and are looking for a dynamic and fast-paced environment, we encourage you to apply.



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