Resort Ambassador

hace 2 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2Holidays A tiempo completo
Job Title: Resort Representative

As a valued member of our team, you will play a vital role in delivering exceptional customer service and enhancing our customers' holiday experiences.

Key Responsibilities:
  • Work closely with internal and external stakeholders to provide VIP customer service.
  • Recommend local experiences and attractions to match customers' needs.
  • Take ownership of customer queries or problems, logging them using our in-house digital systems.
  • Maximise branding opportunities within our hotels and resorts.
  • Support the Airport Team on busy flight days.
Requirements:
  • Hold full right to work documents for the country where this role is based.
  • Be living in the destination or willing to source your own accommodation.
  • Have a flexible approach to the operation, including early starts, late finishes, split shifts, and working weekends.
  • Be able to effectively handle a wide range of customer-facing situations and solve problems.
  • Have a positive and friendly attitude.
  • Be confident in using digital tablets on a daily basis.
  • Have access to your own vehicle for work purposes.
What We Offer:
  • Excellent salary with annual pay review.
  • Fully paid training and IT equipment.
  • Monthly 1-1 meetings with your Team Leader.
  • Career progression and development opportunities.
  • 31 days holiday entitlement per annum.
  • 2 days off per week.
  • Monthly rosters sent in advance.
  • Discounts on Jet2holidays flights and holidays.
  • Recommend a friend bonus scheme.

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