Resort Ambassador

hace 2 semanas


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Jet2 A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Resort Representative. As a key member of our team, you will play a vital part in delivering exceptional customer service and enhancing our customers' holiday experience.

Key Responsibilities
  • Provide outstanding customer service and support to our customers, ensuring their holiday experience is memorable and enjoyable.
  • Work closely with internal and external stakeholders to deliver VIP industry-leading customer service.
  • Take ownership of customer queries and problems, resolving them quickly and effectively using our in-house digital systems.
  • Maximise branding opportunities within our hotels and resorts, promoting our brand and services to customers.
  • Be the face of Jet2holidays during scheduled hotel visits, providing a warm and welcoming experience for our customers.
  • Support the Airport Team on busy flight days, working in arrivals and departures to ensure a smooth and efficient experience for our customers.
What We Offer
  • Excellent salary with annual pay review.
  • Fully paid training and IT equipment.
  • Monthly 1-1 meetings with your Team Leader.
  • Career progression and development across Jet2holidays.
  • 31 days holiday entitlement per annum.
  • 2 days off per week.
  • Monthly rosters sent in advance.
  • Discounts on Jet2holidays flights and holidays.
  • Recommend a friend bonus scheme.

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