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Resort Ambassador
hace 2 meses
We are seeking a highly motivated and customer-focused individual to join our team as a Resort Representative. As a key member of our team, you will play a vital part in delivering exceptional customer service and enhancing our customers' holiday experience.
Key Responsibilities- Work closely with internal and external stakeholders to deliver outstanding customer service and create memorable experiences for our customers.
- Take ownership of customer queries and problems, using our in-house digital systems to resolve issues efficiently.
- Maximise branding opportunities within our hotels and resorts, promoting our brand and services to customers.
- Represent Jet2holidays during scheduled hotel visits, providing a warm and welcoming experience for our customers.
- Support the Airport Team on busy flight days, working in arrivals and departures to ensure a smooth customer experience.
We offer a range of benefits to our valued colleagues, including:
- Excellent salary with annual pay review
- Fully paid training and IT equipment
- Monthly 1-1 meetings with your Team Leader
- Career progression and development opportunities
- 31 days holiday entitlement per annum
- 2 days off per week
- Monthly rosters sent in advance
- Discounts on Jet2holidays flights and holidays
- Recommend a friend bonus scheme
To be successful in this role, you will need:
- Full right to work documents for the country where this role is based
- Living in the destination or willing to source your own accommodation
- A flexible approach to working hours, including early starts, late finishes, split shifts, and working weekends
- Confidence in using digital tablets on a daily basis
- Access to your own vehicle for work purposes, with travel expenses reimbursed
Once you have submitted your application, we will invite you to complete the recruitment process, which includes a video interview and assessment day. We look forward to receiving your application and starting your career with Jet2holidays.
