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We are a leading financial services company, committed to delivering exceptional customer experiences. As a German Speaking Customer Advisor, you will play a vital role in providing top-notch support to our German-speaking clients.
Key Responsibilities:- Client Interaction: Engage with German-speaking clients through various channels, including phone, email, and chat, to address their inquiries and concerns.
- Issue Resolution: Effectively handle and resolve client issues, ensuring timely and satisfactory resolutions.
- Product Knowledge: Develop a thorough understanding of our financial products and services to provide accurate information and support to clients.
- Professional Communication: Maintain a courteous and professional demeanor in all client interactions, fostering positive relationships and ensuring high client satisfaction.
- Accurate Documentation: Record all client interactions, feedback, and resolutions accurately in our customer management system.
- Feedback Contribution: Provide valuable feedback to management regarding common client issues, trends, and areas for improvement.
- Team Collaboration: Work closely with team members and other departments to ensure a seamless client experience and share best practices.
- Compliance: Adhere to company policies and procedures, including maintaining confidentiality and ensuring compliance with relevant regulations.
- Language Skills: Fluency in German (both written and spoken) is required, along with proficiency in English for internal communications.
- Customer Service Experience: Previous experience in a customer service role is advantageous, but not mandatory. We value enthusiasm and a willingness to learn.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information clearly and empathetically.
- Problem-Solving Abilities: Strong analytical skills and the ability to think critically to resolve client issues effectively.
- Technical Proficiency: Comfortable using computers and various software applications; experience with customer management systems is a plus.
- Adaptability: Ability to handle multiple tasks and thrive in a fast-paced environment while maintaining attention to detail.
- Team Player: Collaborative attitude and the ability to work well with others to achieve common goals.
- Competitive Salary: An attractive salary package that reflects your experience and skills.
- Comprehensive Benefits: Health and life insurance plans to ensure your well-being and that of your family.
- Career Development: Opportunities for career growth and professional development within a leading financial organization.
- Training and Support: Access to comprehensive training programs to enhance your skills and advance your career.
- Positive Work Environment: A supportive and inclusive workplace culture where your contributions are valued.
- Modern Office: A state-of-the-art office located in the heart of Madrid, equipped with all necessary amenities for a comfortable and productive workday.
- Team-Building Activities: Regular team-building events and social activities to foster a strong team spirit and positive work atmosphere.
- Employee Benefits: Enjoy various employee perks, including discounts on financial services and products.
