Senior Technical Support Engineer
hace 4 semanas
Senior Technical Support Engineer - Risk Solutions
Introduction
At SAS, we are at the forefront of data and artificial intelligence innovation. Our mission is to empower clients globally to convert data into actionable insights and inquiries into solutions.
As a financially robust organization preparing for public offering, we offer a vibrant and rewarding work environment, complemented by flexibility and an exceptional employee experience.
Position Overview
The Global Risk Technical Support team is seeking a Senior Technical Support Engineer to deliver expert assistance for enterprise-level SAS software applications and solutions. This role demands specialized knowledge of software functionalities, features, and the interplay between various applications and components.
Key Responsibilities
- Deliver technical assistance to clients utilizing or troubleshooting complex multi-tier software applications and solutions, including those hosted in cloud environments.
- Communicate effectively and proactively with clients and SAS experts throughout the problem-solving process. Ensure accurate documentation and information management within the case management system.
- Manage expectations and project pressures at all levels of technical and business management, including coordinating problem escalation activities as necessary.
- Continuously enhance knowledge of SAS products and relevant technical and business domains. Utilize expertise to interpret documentation, recommend suitable software features, and resolve intricate technical issues.
- Serve as a mentor and positive role model for new team members.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Statistics, Finance, Economics, Financial Mathematics, or a related quantitative discipline.
- A minimum of 8 years of relevant experience in software development, testing, consulting, or supporting complex software applications.
- Familiarity with SAS applications is advantageous.
- Experience in implementing risk management solutions is preferred.
- We value curiosity, passion, authenticity, and accountability in our team members.
Commitment to Diversity
At SAS, we celebrate diversity and believe that our people are our greatest asset. Our inclusive workforce brings together unique talents, fostering innovation and creativity in our software solutions. We are dedicated to maintaining a culture that welcomes and values all individuals.
Work Location
This position is open to candidates eligible to work in SAS EMEA offices.
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