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Senior Technical Support Specialist

hace 2 meses

Madrid, Madrid, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers, addressing their complex post-sales concerns and ensuring their environments are secure.
  • Issue Resolution: Troubleshoot and resolve technical issues, collaborating with cross-functional teams to identify and implement solutions.
  • Documentation: Publish technical support bulletins and other documentation in our knowledge base, ensuring accurate and up-to-date information for customers.
  • Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
  • Continuous Learning: Stay up-to-date with the latest technologies, products, and industry trends, applying this knowledge to improve customer support and drive business growth.
Requirements
  • Expertise: Proven expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and firewall central management systems.
  • Experience: Minimum 3 years of experience in technical support, with a strong background in cybersecurity and network security.
  • Skills: Excellent written and verbal communication skills, with the ability to debug complex network issues and provide clear, concise solutions.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
About Us

Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our customers' digital way of life. We're a diverse team of innovators, problem solvers, and risk-takers, united by our passion for making a difference in the world.

We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're a motivated, customer-focused individual with a passion for cybersecurity, we encourage you to apply for this exciting opportunity.