Senior Technical Support Specialist

hace 5 días

Madrid, Madrid, España Palo Alto Networks A tiempo completo

About the Role

Palo Alto Networks is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Technical Support organization, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.

Key Responsibilities

  • Provide Tier 3 level technical support to customers and partners, resolving complex technical issues and providing expert-level guidance.
  • Collaborate with cross-functional teams, including Development, Sales, and Marketing, to drive customer satisfaction and loyalty.
  • Develop and maintain technical documentation, including knowledge base articles and technical support bulletins.
  • Participate in on-call duties and provide 24/7 support as needed.
  • Contribute to the development of new products and services, providing input on technical requirements and feasibility.

Requirements

  • Excellent written and verbal communication skills.
  • Fluent knowledge of English.
  • Previous experience in a technical support environment, with a strong background in cybersecurity and networking.
  • Expert-level knowledge of threat landscapes, technologies, and techniques.
  • Strong analytical and problem-solving skills, with the ability to debug complex technical issues.
  • Experience with security products, including firewalls, intrusion detection/prevention systems, and VPNs.
  • Strong understanding of TCP/IP, HTTP, PKI, and SSL.
  • Experience with Linux and Windows operating systems.

About Us

Palo Alto Networks is a leader in the cybersecurity industry, dedicated to protecting our digital way of life. We're a company built on innovation, collaboration, and a passion for making a difference. Our team is diverse, inclusive, and committed to excellence. If you're a motivated and talented individual who shares our values, we encourage you to apply for this exciting opportunity.

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