Senior Technical Support Specialist

hace 4 días

Madrid, Madrid, España Sas A tiempo completo
About Us

We're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. As a debt-free multi-billion-dollar organization on our path to IPO-readiness, we offer a dynamic, fulfilling career with flexibility and world-class employee experience.

About the Job

The Global Risk Technical Support team is seeking a Senior Technical Support Engineer to provide expert technical support for enterprise-class SAS business software applications and solutions. Our team provides opportunities to become a product specialist and collaborate with a supportive team spirit.

Responsibilities
  • Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and solutions, including cloud-based environments.
  • Proactively communicate with customers and experts across SAS during the problem resolution process.
  • Accurately document and specify information in the case management system throughout the case life cycle.
  • Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management.
  • Build knowledge of SAS and specialized technical and business domain knowledge to interpret documentation, suggest software features, and troubleshoot complex business domain and technical problems.
Role Competencies
  • Strong working knowledge of SAS products and their applications or specialized products related to the assigned area.
  • Risk and financial management skillset.
  • Full cycle technical support, from initial contact through resolution.
Requirements
  • Bachelor's degree in Computer Science, Statistics, Finance, Economics, Financial math, or related quantitative field or industry domain.

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