Senior Technical Support Specialist
hace 4 semanas
At Palo Alto Networks, we're committed to protecting our digital way of life. As a Technical Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support and service.
Key Responsibilities:
- Provide Tier 3 level technical support to customers and partners
- Configure, troubleshoot, and provide best practices to customers
- Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
- Isolate and analyze technical issues to provide root cause solutions
- Publish technical support bulletins and documentation in the knowledge base
Our team is passionate about delivering exceptional customer experiences. If you're a technical expert with a passion for problem-solving and a commitment to excellence, we'd love to hear from you.
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Senior Technical Support Specialist
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