Senior Technical Support Specialist

hace 4 semanas


Madrid, Madrid, España Palo Alto Networks, Inc. A tiempo completo

At Palo Alto Networks, we're committed to protecting our digital way of life. As a Technical Support Specialist, you'll play a critical role in ensuring our customers receive exceptional support and service.

Key Responsibilities:

  • Provide Tier 3 level technical support to customers and partners
  • Configure, troubleshoot, and provide best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
  • Isolate and analyze technical issues to provide root cause solutions
  • Publish technical support bulletins and documentation in the knowledge base

Our team is passionate about delivering exceptional customer experiences. If you're a technical expert with a passion for problem-solving and a commitment to excellence, we'd love to hear from you.



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