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Technical Support Engineer
hace 2 meses
We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products.
Key Responsibilities- Technical Support: Provide timely and effective technical support to customers, addressing their complex post-sales concerns and ensuring their environments are secure.
- Issue Resolution: Troubleshoot and resolve technical issues, collaborating with cross-functional teams to identify and implement solutions.
- Documentation: Publish technical support bulletins and other documentation in our knowledge base, ensuring accurate and up-to-date information for customers.
- Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
- Continuous Learning: Stay up-to-date with the latest technologies, products, and industry trends, applying this knowledge to improve customer support and drive business growth.
- Expertise: Proven expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and firewall central management systems.
- Experience: Minimum 3 years of experience in technical support, with a strong background in cybersecurity and network security.
- Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical information to both technical and non-technical audiences.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to debug complex network issues and identify root causes.
Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our customers' networks and preventing cyber threats. We are committed to innovation, diversity, and inclusion, and we strive to create a workplace that is welcoming and supportive of all employees.
