Technical Support Engineer

hace 21 horas

Madrid, Madrid, España Markforged A tiempo completo
Reinventing Manufacturing, One Customer at a Time

At Markforged, we're revolutionizing the $1 trillion+ manufacturing industry to make engineers' dreams a reality while reducing environmental impact. As a Technical Support Engineer in our EMEA region, you'll be part of a world-class team driving customer success with our cutting-edge products.

As a key member of our Technical Services team, you'll provide timely and accurate responses to customer inquiries, deliver top-notch training and coaching, and enable customers to maximize their investment in our technology. Your expertise will be invaluable in solving complex challenges and driving positive customer experiences.

Your Key Responsibilities:
Represent Markforged by delivering exceptional technical support to our resellers and customers
Develop in-depth knowledge of our diverse product portfolio and technologies
Investigate, troubleshoot, and resolve customer issues and questions
Collaborate with other teams to ensure seamless support and continuous improvement
Create and improve technical documentation
Occasionally visit customers to train, support, or conduct complex repairs

What We're Looking For:
Proven experience as a Technical Support Engineer with a track record of success in complex systems
Excellent troubleshooting skills and ability to apply logical thinking
Working knowledge of compressed gas cylinders, gas equipment, or similar high-pressure systems is an advantage
Previous experience with Motion systems or Control systems is advantageous

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