Senior Technical Support Engineer Madrid, Spain

hace 2 semanas

Madrid, Madrid, España Palo Alto Networks A tiempo completo
Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, ensuring their issues are resolved in a timely and professional manner.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and web
  • Update support cases to record progress and document technical solutions
  • Work with Development, Sales, Q/A, and Marketing to build positive customer experience
  • Provide Tier 3 level technical support to customers and partners
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner

Requirements:

  • Excellent written and verbal communication skills
  • Fluent knowledge of English
  • Previous experience in a Technical Support environment
  • Expert level knowledge of the threat landscape, technologies, and techniques
  • Knowledge of malware and exploit behaviors, zero trust network model

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced Technical Support Engineer, we encourage you to apply for this exciting opportunity.

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