Empleos actuales relacionados con Senior Technical Support Engineer - Madrid, Madrid - Palo Alto Networks

  • Senior Technical Support Engineer

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our Technical Support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide Tier 3 level technical support...

  • Senior Systems Technical Support Engineer

    hace 1 semana

    Madrid, Madrid, España Undisclosed A tiempo completo

    About the JobWe're a leader in data and AI, inspiring customers worldwide to transform data into intelligence and questions into answers. As a debt-free multi-billion-dollar organization, we're on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career with flexibility and world-class employee experience, this might be the opportunity...

  • Technical Support Engineer Specialist

    hace 4 días

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About Palo Alto NetworksWe are a trailblazing cybersecurity company that dreams big, takes risks, and challenges the status quo. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life.Salary Range:The estimated salary for this role is $120,000 - $180,000 per year, depending on experience.About the RoleJob...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Arrow Electronics A tiempo completo

    Technical Support Engineer Job Description:We are seeking a highly skilled Technical Support Engineer to join our team at Arrow ECS. As a Technical Support Engineer, you will provide technical support via email, telephone, and remote sessions to our global customers, utilizing your initiative to help customers achieve excellent satisfaction and drive product...

  • Senior Technical Support Specialist

    hace 1 mes

    Madrid, Madrid, España Oracle A tiempo completo

    As a member of the Oracle Support organization, your focus is to deliver exceptional post-sales support and solutions to our global customer base while serving as an advocate for customer needs.Key responsibilities include:Resolving post-sales non-technical customer inquiries via phone and electronic means.Providing technical support and troubleshooting for...

  • Senior Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryPalo Alto Networks is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our Technical Support organization, you will provide post-sales technical support to our End User Customers via phone, email, and web.Key ResponsibilitiesProvide Tier 3 level Technical Support to customers and partnersProvide...

  • Senior Technical Support Engineer, Gold

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking a skilled Platinum Support Engineer to join our team at Palo Alto Networks. As a critical member of our technical support team, you will provide exceptional post-sales technical support to our valued customers. Your expertise in routing, switching, and security protocols will be instrumental in addressing complex issues and ensuring...

  • Senior Systems Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the Role:The Global MidTier Technical Support Engineer team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations.Key Responsibilities:Provide technical support for customers using or troubleshooting enterprise-class multi-tier software...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Markforged A tiempo completo

    Reinventing Manufacturing, One Customer at a TimeAt Markforged, we're revolutionizing the $1 trillion+ manufacturing industry to make engineers' dreams a reality while reducing environmental impact. As a Technical Support Engineer in our EMEA region, you'll be part of a world-class team driving customer success with our cutting-edge products.As a key member...

  • Technical Support Associate

    hace 4 semanas

    Madrid, Madrid, España Ibm Careers A tiempo completo

    Technical Support Associate - Software AG Engineer SupportThe Software AG Technical Support Associate is responsible for delivering quality software support to Software AG engineers and customers.This position requires a strong understanding of technical software products and the ability to analyze and troubleshoot complex technical problems.The ideal...

  • Senior Systems Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and solutions. The ideal candidate will have a strong understanding of complex software interactions and dependencies, as well as experience in resolving customer...

  • Senior Field Technical Engineer

    hace 5 días

    Madrid, Madrid, España Abbott A tiempo completo

    Are you looking for a challenging opportunity to grow your career in a global healthcare leader?We are Abbott, a company that creates breakthrough science to improve people's health. Our team is always looking towards the future, anticipating changes in medical science and technology.About UsWe are one of the most admired companies in the world, recognized...

  • Senior Technical Support Engineer, Cortex Xsiam

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Our MissionPalo Alto Networks is dedicated to protecting the digital way of life. We strive to be the cybersecurity partner of choice, providing innovative solutions to safeguard our customers' digital assets.Our VisionWe envision a world where every day is safer and more secure than the previous one. Our team is committed to shaping the future of...

  • Senior Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryPalo Alto Networks is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing post-sales technical support to EMEA-based customers via phone, email, and web. This role requires strong technical skills, excellent communication skills, and the ability to work in a...

  • Senior Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the Role:Palo Alto Networks is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the first point of contact for our valued customers, providing technical assistance and support to ensure their environments are secure.Key Responsibilities:Provide technical support to customers and partners...

  • Senior Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our valued customers, addressing their complex post-sales concerns, and working closely with our multi-functional teams to create an environment of...

  • Senior Technical Support Specialist

    hace 1 mes

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    Job SummaryWe are seeking a highly skilled Technical Support Engineer to join our team at Palo Alto Networks. As a Technical Support Engineer, you will be responsible for providing post-sales technical support to our customers via phone, email, and web. Your primary goal will be to ensure that our customers receive the highest level of technical support and...

  • Technical Support Engineer

    hace 3 semanas

    Madrid, Madrid, España Arrow Electronics A tiempo completo

    About the Role:The Technical Support Engineer at Arrow ECS plays a vital role in providing technical expertise to our global customers.As a skilled customer-focused professional, you will be responsible for delivering exceptional support via various channels, including email, telephone, and remote sessions.Working primarily on Broadcom technologies, you will...

  • Senior Technical Support Specialist

    hace 7 días

    Madrid, Madrid, España Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional support services to our customers worldwide.

  • Senior Systems Technical Support Specialist

    hace 4 semanas

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global MidTier Technical Support team at SAS is seeking a Senior Systems Technical Support Engineer to provide technical support for enterprise-class SAS software applications and/or solutions installations. This role requires a deep understanding of complex interactions and dependencies between multiple SAS system components, servers,...

Senior Technical Support Engineer

hace 1 mes

Madrid, Madrid, España Palo Alto Networks A tiempo completo

About the Role

Palo Alto Networks is seeking a highly skilled Senior Technical Support Engineer to join our team. As a key member of our Technical Support team, you will provide post-sales technical support to our End User Customers via phone, email, and web.

Your Responsibilities

  • Provide Tier 3 level technical support to customers and partners
  • Configure, troubleshoot, and provide best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner
  • Perform fault isolation and root cause analysis for technical issues
  • Publish technical support bulletins and other technical documentation in the knowledge base
  • Review technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Occasionally participate in on-call duties
  • Assist in developing and documenting threat-specific escalation processes
  • Internal tool development
  • Perform senior engineer due diligence with respect to malware or exploit analysis
  • Develop and deliver threat-specific training materials to the TAC organization
  • Work directly with ETAC, PanAV, DevOps, and Software Engineering to resolve customer problems
  • Technical case audits - identify educational opportunities

Requirements

  • Excellent written and verbal communication skills
  • Fluent knowledge of English - knowledge of any other major European language is an advantage
  • Previous experience in a technical support environment is required
  • Expert-level knowledge of the threat landscape, technologies, and techniques - knowledge of malware and exploit behaviors, zero-trust network model
  • Security role experience, such as handling malware responses
  • Wireshark/TCPDump packet capture troubleshooting - specifically with HTTP/SSL/SMB
  • Linux familiarity
  • Windows OS functionality (debugging, how applications make calls, registry editing)
  • Technical skills - expert knowledge in TCP/IP, HTTP, PKI & SSL, intrusion detection/prevention
  • Technical skills - high-level knowledge in regular expressions and evasion/obfuscation techniques, URL filtering
  • Nice to have - programming experience, shell/perl/python scripting, understanding of malnets, security clearance
  • Strong knowledge of TCP/IP
  • Solid understanding and hands-on experience in Routing & Switching (OSPF / BGP / VLAN / STP etc)
  • Strong experience with Security (IPSEC / SSL-VPN / NAT / GRE)
  • Experience with Layer 7 application protocols (DNS, DHCP, FTP, HTTP/HTTPS) is a strong advantage
  • Experience with Cisco security products, Checkpoint, Juniper, Fortinet is a plus
  • Experience with Authentication Protocols (Radius /TACACS) is a plus
  • Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols is required

About Us

Palo Alto Networks is a leader in the cybersecurity industry, and our Technical Support team is critical to our success. As a member of this team, you will enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.