Technical Support Engineer

hace 3 semanas


Madrid, Madrid, España Arrow Electronics A tiempo completo

About the Role:

The Technical Support Engineer at Arrow ECS plays a vital role in providing technical expertise to our global customers.

As a skilled customer-focused professional, you will be responsible for delivering exceptional support via various channels, including email, telephone, and remote sessions.

Working primarily on Broadcom technologies, you will investigate and resolve customer issues, ensuring timely and effective resolution.

This role offers the opportunity to work with cutting-edge cyber security technologies and collaborate with top professionals to drive business success.

Key Responsibilities:

  1. Manage a backlog of cases and handle new customer inquiries
  2. Collaborate with colleagues and management team to meet performance goals
  3. Participate in on-call rotations, including weekends and public holidays
  4. Utilize lab resources to replicate and troubleshoot customer issues

Requirements:

To succeed in this role, you will need:

  • Excellent communication and problem-solving skills
  • Strong technical knowledge of Broadcom technologies
  • Ability to work in a dynamic, fast-paced environment
  • Flexibility and adaptability in a hybrid work model

Join Our Team:

At Arrow ECS, we value collaboration, innovation, and customer satisfaction. If you are passionate about delivering exceptional support and working with cutting-edge technologies, we encourage you to apply for this exciting opportunity.



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