Senior Technical Support Engineer
hace 6 días
About the Role
The Global Risk Technical Support team at SAS is seeking a highly skilled Senior Technical Support Engineer to provide expert technical support for enterprise-class SAS business software applications and/or solutions. As a key member of our team, you will have the opportunity to become a product specialist and work collaboratively with a supportive team.
Key Responsibilities
- Provide technical support for customers using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments.
- Communicate effectively with customers and experts across SAS during the problem resolution process, accurately documenting and specifying information in the case management system.
- Set and manage internal and external expectations, project pressures, and coordinate/managing problem escalation activities and communications.
- Build knowledge of SAS and specialized technical and business domain knowledge, applying expertise to interpret documentation, suggest software features, and troubleshoot complex business domain and/or technical problems.
- Act as a positive role model and mentor new team members.
Requirements
- Strong working knowledge of SAS products and their applications or specialized products related to the assigned area.
- Risk and financial management skillset.
- Full cycle technical support, from initial contact through resolution.
- Curiosity, passion, authenticity, and accountability.
Work Environment
The position is open to work in SAS EMEA offices based on where the candidate is eligible to work.
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