Senior Technical Support Engineer
hace 3 días
About the Role
The Global Risk Technical Support team at SAS is seeking a highly skilled Senior Technical Support Engineer to provide expert technical support for enterprise-class SAS business software applications and/or solutions. As a key member of our team, you will be responsible for providing technical assistance to customers who are using or troubleshooting complex software applications and/or solutions, including cloud-based environments.
Key Responsibilities
- Provide technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions, including cloud-based environments.
- Proactively communicate with customers and experts across SAS during the problem resolution process.
- Accurately document and specify information in the case management system during the entire case life cycle.
- Routinely set and manage internal and external expectations and project pressures at all levels of technical and business management.
- Build knowledge of SAS and specialized technical and business domain knowledge to interpret documentation, suggest appropriate software features, and troubleshoot complex business domain and/or technical problems.
Requirements
- Strong working knowledge of SAS products and their applications or specialized products related to the assigned area.
- Risk and financial management skillset.
- Full cycle technical support, from initial contact through resolution.
What We Offer
At SAS, we value diversity and inclusion in the workplace. We believe that our people make the difference and are committed to creating a culture that is welcoming and inclusive to all. If you are a curious, passionate, authentic, and accountable individual who is looking for a dynamic and fulfilling career, we encourage you to apply.
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