Senior Technical Support Specialist

hace 6 días

Madrid, Madrid, España Palo Alto Networks A tiempo completo
About the Role

We are seeking a highly skilled Senior Technical Support Engineer to join our team at Palo Alto Networks. As a key member of our technical support team, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to customers, addressing their complex post-sales concerns and ensuring their environments are secure.
  • Issue Resolution: Troubleshoot and resolve technical issues, collaborating with cross-functional teams to identify and implement solutions.
  • Documentation: Publish technical support bulletins and other documentation in our knowledge base, ensuring accurate and up-to-date information for customers.
  • Collaboration: Work closely with internal teams, including sales, marketing, and product development, to ensure seamless customer support and experience.
  • Continuous Learning: Stay up-to-date with the latest technologies, products, and industry trends, applying this knowledge to improve customer support and drive business growth.
Requirements
  • Expertise: Proven expertise in remote access VPN solutions, IPSEC, PKI & SSL, TCP/IP, authentication protocols, and firewall central management systems.
  • Experience: Minimum 3 years of experience in technical support, with a strong background in cybersecurity and network security.
  • Skills: Excellent written and verbal communication skills, with the ability to debug complex network issues and provide clear, concise solutions.
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
About Us

Palo Alto Networks is a leader in cybersecurity, dedicated to protecting our customers' digital way of life. We're a diverse team of innovators, problem solvers, and risk-takers, united by our passion for making a difference in the world.

We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're a motivated, customer-focused individual with a passion for cybersecurity, we encourage you to apply for this exciting opportunity.

  • Technical Support Specialist

    hace 3 días

    Madrid, Madrid, España Software & Support Media Gmbh A tiempo completo

    About UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...

  • Technical Support Specialist

    hace 2 días

    Madrid, Madrid, España Software & Support Media Gmbh A tiempo completo

    About UsSoftware & Support Media GmbH is a leading provider of innovative software solutions. We empower businesses to thrive in a rapidly changing world by delivering cutting-edge technology and exceptional support.Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you...

  • Technical Support Specialist

    hace 1 día

    Madrid, Madrid, España Technical Concept GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...

  • Technical Support Specialist

    hace 1 día

    Madrid, Madrid, España Technical Concept GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Technical Concept GmbH. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting and resolving complex software issues, and collaborating with our engineering team to provide solutions.Key...

  • Senior Technical Support Specialist

    hace 3 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global Risk Technical Support team at SAS is seeking a highly skilled Senior Technical Support Specialist to provide expert technical support for enterprise-class SAS business software applications and/or solutions. As a key member of our team, you will be responsible for delivering exceptional customer support, troubleshooting complex...

  • Senior Technical Support Specialist

    hace 2 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleThe Global Risk Technical Support team at SAS is seeking a highly skilled Senior Technical Support Specialist to provide expert technical support for enterprise-class SAS business software applications and/or solutions. As a key member of our team, you will be responsible for delivering exceptional customer support, troubleshooting complex...

  • Senior Technical Support Specialist

    hace 6 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our Global Risk Technical Support team. As a key member of our team, you will provide technical support for enterprise-class SAS business software applications and/or solutions.Key ResponsibilitiesProvide technical support for customers using or troubleshooting...

  • Senior Technical Support Specialist

    hace 5 días

    Madrid, Madrid, España Sas A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Technical Support Specialist to join our Global Risk Technical Support team. As a key member of our team, you will provide technical support for enterprise-class SAS business software applications and/or solutions.Key ResponsibilitiesProvide technical support for customers using or troubleshooting...

  • Senior Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Technical Support organization, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide Tier 3 level technical...

  • Senior Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our Technical Support organization, you will play a critical role in providing exceptional support to our customers, ensuring their success with our products and services.Key ResponsibilitiesProvide Tier 3 level technical...

  • Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...

  • Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in developing innovative solutions for the fast-paced digital world. Our product, Redis, is a high-performance database used by thousands of worldwide customers.About the RoleWe're seeking a skilled Technical Support Engineer to join our Unicorn Pre-IPO Global Customer...

  • Technical Support Specialist

    hace 2 días

    Madrid, Madrid, España Software & Support Media GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...

  • Technical Support Specialist

    hace 3 días

    Madrid, Madrid, España Software & Support Media GmbH A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Software & Support Media GmbH. As a key member of our Unicorn Pre-IPO Global Customer Technical Support Team, you will play a critical role in helping our customers overcome complex technical issues.Key ResponsibilitiesCollaborate with customers to troubleshoot and...

  • Senior Technical Support Specialist

    hace 15 horas

    Madrid, Madrid, España Fortinet A tiempo completo

    **Job Summary**Fortinet is expanding its EMEA technical support teams and seeking a highly skilled Senior Technical Support Specialist to deliver exceptional technical support to high-profile customers within the EMEA region.**Key Responsibilities:**Provide advanced troubleshooting on the full range of Fortinet productsTrack, maintain, and prioritize...

  • Senior Technical Support Specialist

    hace 11 horas

    Madrid, Madrid, España Fortinet A tiempo completo

    **Job Summary**Fortinet is expanding its EMEA technical support teams and seeking a highly skilled Senior Technical Support Specialist to deliver exceptional technical support to high-profile customers within the EMEA region.**Key Responsibilities:**Provide advanced troubleshooting on the full range of Fortinet productsTrack, maintain, and prioritize...

  • Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...

  • Technical Support Specialist

    hace 4 días

    Madrid, Madrid, España Technical Concept Gmbh A tiempo completo

    About UsWe're a leading technology company, Technical Concept Gmbh, that specializes in building innovative solutions for the modern world. Our product, Redis, is a high-performance database used by thousands of customers worldwide.About the RoleWe're seeking a skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be...

  • Senior Technical Support Specialist

    hace 9 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    **Company Overview**Palo Alto Networks is a leading cybersecurity company that aims to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to making the world a safer and more secure place.**Our Approach to Work**We prioritize personalization and choice in our people programs, recognizing that each...

  • Senior Technical Support Specialist

    hace 13 horas

    Madrid, Madrid, España Palo Alto Networks A tiempo completo

    **Company Overview**Palo Alto Networks is a leading cybersecurity company that aims to protect our digital way of life. Our mission is to be the cybersecurity partner of choice, and we're committed to making the world a safer and more secure place.**Our Approach to Work**We prioritize personalization and choice in our people programs, recognizing that each...