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hace 2 meses
About Our Team
Our Academic & Government team at Elsevier helps our communities accelerate knowledge for a better world by turning scientific discoveries into peer-reviewed knowledge, hosting the world's richest corpus of knowledge, allowing users to unlock insights from content, and by measuring the quality and impact of research - turning insights into outcomes.
We are a multicultural team working across Elsevier products and geographies, preparing and archiving the administrative workflow of the Sales Process for customers in Europe, the Middle East, and Africa. We work in very close cooperation with the sales teams and support them in organizing the sales process in the most efficient and effective way.
About the Role
You will be responsible for executing on contracting and sales support processes for both new, transactional, and renewal sales. In addition to responding to customer queries regarding all processes.
Responsibilities
- Working collaboratively across a global team with cross-functional stakeholders, such as Contracts Managers, Legal Counsels, Business Controllers and Collections, Product Development, and other stakeholders.
- Ensuring the end-to-end processes are executed in the most efficient and effective way for both Elsevier and the customer.
- Participating in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products.
- Evaluating contract compliance and advising others on contractual rights and obligations, including facilitating amendments to contract terms or contract extensions.
- Assisting in the preparation of bids or requests for proposals (RFPs), including specifications and requirements.
- Negotiating contract terms and participating in the determination of acceptable bids.
- Serving as the main contact for the customer, including queries related to agreement status, invoicing, title reconciliation, and clarification of subscription terms.
- Providing information to customers regarding validation of purchase history, solution access de-activation, usage statistics, and Elsevier pricing models.
- Coordinating large complex deal alignment and efforts to facilitate discussions across various internal stakeholders.
- Delivering proposals and agreements that are compliant with our policies and capture the customers' requirements.
- Processing and invoicing on time according to the defined targets of your team's assigned territories.
- Engaging stakeholders, leadership, and cross-functional support to progress business in a meaningful and efficient manner. This includes participating in Projects and Continuous Improvement efforts.
