Account Support Specialist

hace 3 semanas


Madrid, Madrid, España Elsevier A tiempo completo
About the Role

We are seeking a highly organized and analytical individual to join our Academic & Government team as an Account Support Coordinator. In this role, you will be responsible for executing on contracting and sales support processes for both new, transactional and renewal sales.

Key Responsibilities
  • Ensure the end-to-end processes are executed on the most efficient and effective way for both Elsevier and the customer.
  • Participate in the development and fulfilment of contract requirements in the purchase or sale/delivery of Elsevier products.
  • Evaluate contract compliance and advise others on contractual rights and obligations.
  • Facilitate amendments to contract terms or contract extensions.
  • Assist in the preparation of bids or requests for proposals (RFPs).
  • Negotiate contract terms and participate in the determination of acceptable bids.
  • Serve as the main contact for the customer.
  • Provide information to customers regarding validation of purchase history, solution access de-activation, usage statistics, and Elsevier pricing models.
  • Coordinate large complex deal alignment and efforts to facilitate discussions across various internal stakeholders.
  • Deliver proposals and agreements that are compliant with our policies and capture the customers' requirements.
  • Process and invoice on time according to the defined targets of your team's assigned territories.
  • Engage stakeholders, leadership, and cross-functional support in order to progress business in as meaningful and efficient manner as possible.
Requirements
  • Have a secondary education from an accredited college or equivalent.


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