Dsp Account Coordinator, Otr Team

hace 2 semanas

Madrid, Madrid, España Mygwork A tiempo completo

We are seeking a highly organized and self-motivated Account Coordinator to join our Last Mile team. This role will provide support to new Delivery Service Partners (DSPs) joining Amazon via a new entrepreneur program.

The successful candidate will work closely with the DSP Account Management Team and Program Managers in a fast-paced last mile organization.

This person will provide hands-on support to ensure a DSP account is set up accurately and ensures accurate payments to the supplier through managing complexities such as incentive payments, changes to fleet numbers and managing invoice queries and exceptions.

Key Responsibilities:

  • Provide best-in-class support for DSPs to ensure account creation is established in a timely manner
  • Set up payment processes unique to the new entrepreneur program
  • Deal with supplier-related issues and see them through to satisfactory completion
  • Be able to work with data to identify trends and generate initiatives to improve metrics
  • Partner with Finance, Program, and Account Management functions and 3-party vendors supplying DSP services to ensure DSP onboarding and payments are executed timely
  • Liaise with Account managers and ensure that all suppliers are ready to deliver on their required labor and vehicle requirements for peak periods
  • Support DSPs to resolve invoice queries within internal SLAs
  • Track metrics and provide reports to leaders of the health of DSP progress
  • Proactive in identifying issues and implementing process improvements to payment/invoicing processes
  • Ensure relevant business grants/Veteran incentives are paid in line with internal standard operating procedures

BASIC QUALIFICATIONS:

  • Languages: Proficient in Spanish & English
  • Completed Bachelor's Degree or equivalent experience
  • Knowledge of Microsoft Office, particularly Excel, Tableau, and SQL

PREFERRED QUALIFICATIONS:

  • Competent leadership skills with the ability to motivate others
  • Knowledge of invoice or payment systems
  • Last Mile industry or Retail/Hospitality/FMCG Operations experience
  • Additional languages
  • Ability to problem-solve quickly drawing on data and analytical skills

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