Dsp Account Coordinator, Otr Team

hace 3 semanas


Madrid, Madrid, España Mygwork A tiempo completo

This role is with Amazon, an inclusive employer and a member of Mygwork – the largest global platform for the LGBTQ+ business community.

Please do not contact the recruiter directly.

Job Overview:

At Amazon, our goal is to provide an exceptional customer experience by ensuring timely, accurate, and cost-effective delivery of customer orders.

The Delivery Service Partner (DSP) Management Team aims to exceed customer expectations by providing best-in-class delivery services.

We are seeking a dynamic and organized Account Coordinator to join our Last Mile team.

This role will provide support to new Delivery Service Partners (DSPs) joining Amazon through a new entrepreneur program.

The successful candidate will work closely with the DSP Account Management Team and Program Managers in a fast-paced last mile organization.

Key Responsibilities:

  • Provide best-in-class support for DSPs to ensure account creation is established in a timely manner.
  • Set up payment processes unique to the new entrepreneur program.
  • Deal with supplier-related issues and see them through to satisfactory completion.
  • Work with data to identify trends and generate initiatives to improve metrics.
  • Partner with Finance, Program, and Account Management functions and 3rd-party vendors supplying DSP services to ensure DSP onboarding and payments are executed timely.
  • Liaise with Account Managers and ensure that all suppliers are ready to deliver on their required labor and vehicle requirements for peak periods.
  • Support DSPs to resolve invoice queries within internal SLAs.
  • Track metrics and provide reports to leaders on the health of DSP progress.
  • Proactively identify issues and implement process improvements to payment/invoicing processes.
  • Ensure relevant business grants/Veteran incentives are paid in line with internal standard operating procedures.

Requirements:

  • Proficient in Spanish and English.
  • Completed Bachelor's Degree or equivalent experience.
  • Knowledge of Microsoft Office, particularly Excel, Tableau, and SQL.

Preferred Qualifications:

  • Competent leadership skills with the ability to motivate others.
  • Knowledge of invoice or payment systems.
  • Last Mile industry or Retail/Hospitality/FMCG Operations experience.
  • Additional languages.
  • Ability to problem-solve quickly, drawing on data and analytical skills.

Amazon is an equal opportunities employer.

We believe passionately that employing a diverse workforce is central to our success.

We make recruiting decisions based on your experience and skills.

We value your passion to discover, invent, simplify, and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

Please consult our Privacy Notice to know more about how we collect, use, and transfer the personal data of our candidates.



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