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Strategic Account Manager
hace 2 meses
About the Role
Oyster, a pioneering global employment platform, is seeking a highly skilled Strategic Account Manager to join its Customer Success team. As a key member of this team, you will play a crucial role in nurturing and retaining Oyster's most strategic customers.
Key Responsibilities
- Manage a portfolio of Oyster's most strategic accounts, acting as a trusted advisor to your customers, understanding their business objectives, challenges, and goals to ensure they maximize the value of Oyster's products and services.
- Run regular account reviews with customers to ensure the relationship remains healthy and share structured updates on product and service developments.
- Educate customers about Oyster's product and services and run product training for the different customer personas.
- Effectively handle customer escalations, by working cross-functionally to find prompt and satisfactory resolutions.
- Apply a data-driven mindset to customer inquiries, needs, and insights to feed the customer voice back to the business.
- Work cross-functionally with Product, Account Management, and Support to translate customer feedback and ensure high impact and customer-centric improvements.
About Oyster
Oyster is a global employment platform that empowers companies to hire, pay, and care for talent anywhere. With a fully-distributed team of 500+ employees across 60+ countries, Oyster has established a diverse leadership team and an employee base that's 60% female. The company has achieved one of the highest employee engagement scores in its class and has raised $150 million in Series C funding at a valuation of over $1 billion.
