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Digital Consumer Solutions Manager
hace 2 meses
**About the Role**
We are seeking an experienced and passionate colleague to join our BTS M&S; Digital Consumer Solutions team in Madrid as Consumer Roll Out Manager.
The Consumer Roll Out Manager will be responsible for the successful adoption and implementation of digital consumer solutions in the markets, providing expertise and support on functional usage, operations, and effective execution, as well as raising and following up risks and mitigations required for successful adoption.
The person acts as a liaison between Market functions and IT delivery teams, becoming and coordinating other IT teams and 3rd party companies to deliver their specific initiatives on time and budget agreed plans. The role also guarantees IT Governance on Marketing & Sales related matters and proper communication.
**Key Responsibilities**
- Business Relationship Management: Provide functional expertise on Digital Consumers processes and solutions, ensuring final users' adoption.
- Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.
- Be a Partner & Consultant: Translate Business needs into simple Solutions.
- Change management: Analyze the feasibility of business requests in the context of the standard application solution and the impact of this requirement on the GRM (global versus local).
- Coordinate and conduct the application testing (new support packages, releases, functionality, and customizing) in close cooperation with quality assurance and technical teams.
- Project Management: Design of business processes, configuration and configuration coordination from external parties, unit testing, maintain appropriate documentation, definition and roll-out of standards and templates.
- Potentially participate in training the business community (key users).
- Ensure transfer of knowledge/expertise from external consultants.
**About Japan Tobacco International**
We celebrate differences and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
