Digital Consumer Solutions Expert

hace 1 mes


Madrid, Madrid, España Jti A tiempo completo

Key Responsibilities:

As a Digital Consumer Solutions Expert at JTI, you will be responsible for the successful adoption and implementation of digital consumer solutions in the markets. You will provide functional expertise on digital consumer processes and solutions, ensuring final users' adoption. You will develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.

Business Relationship Management:
- Provide functional expertise on digital consumer processes and solutions, ensuring final users' adoption.
- Develop relationships with customers to understand their needs and priorities and deliver timely and quality solutions to users while at the same time ensuring they utilize the full potential of the application.

Change Management:
- Analyze the feasibility of business requests in the context of the standard application solution and the impact of this requirement on the GRM (global versus local).
- Coordinate and conduct the application testing (new support packages, releases, functionality, and customizing) in close cooperation with quality assurance and technical teams.

Project Management:
- Design of business processes.
- Configuration and configuration coordination from external parties, unit testing.
- Definition and roll-out of standards and templates.



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