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User Support Specialist

hace 2 meses

Madrid, Madrid, España Empresa Reconocida A tiempo completo

**About Empresa Reconocida**

Empresa Reconocida, a dynamic and innovative company, is seeking a highly skilled User Support Specialist to join our team in Madrid. As a User Support Specialist, you will play a crucial role in providing exceptional support to our customers, ensuring their satisfaction and loyalty.

**Job Summary**

We are looking for a talented individual with excellent communication skills, a high level of English proficiency, and experience in user interfaces and helpdesk services. If you have a strong background in technical support, a passion for problem-solving, and a customer-centric approach, we encourage you to apply.

**Key Responsibilities**

As a User Support Specialist, your main responsibilities will include:

  • Managing user registrations and providing timely responses to customer inquiries and trouble tickets.
  • Maintaining and updating helpdesk documentation and procedures to ensure seamless customer support.
  • Contributing to the development and maintenance of user support processes and policies.
  • Collaborating with the IT department and external providers to administer, evolve, and upgrade the EGNOS Helpdesk ticketing tool.
  • Elaborating and publishing monthly performance reports and maintaining user notifications.

**Requirements**

To be successful in this role, you will need:

  • 3 years of experience in a field relevant to helpdesk and service desk activities.
  • An engineering degree or equivalent.
  • Excellent communication and problem-solving skills.
  • A high level of English proficiency (B2-C1).

**What We Offer**

As a User Support Specialist at Empresa Reconocida, you will have the opportunity to work in a dynamic and innovative environment, collaborate with a talented team, and develop your skills and expertise. We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development.