Customer Support Specialist

hace 4 semanas


Barcelona, Barcelona, España Aizon A tiempo completo
About Aizon

Aizon is a software-as-a-service provider that revolutionizes manufacturing operations in life science industries using cutting-edge analytics and artificial intelligence.

We're a growth-driven company, backed by industry and software investor firms, with a mission to improve global health by optimizing how medicines are manufactured.

The Role

The Tier 2 Support Agent at Aizon is a critical position that requires advanced technical expertise, a customer-centric mindset, and a dedication to continuous learning.

This role involves delivering high-quality technical support, serving as the primary escalation point for Tier 1 agents, and coordinating with the Engineering team to ensure seamless customer experiences.

Responsibilities
  1. Handle escalated customer inquiries and issues from Tier 1, providing in-depth troubleshooting and solutions.
  2. Provide technical assistance to resolve complex software issues, minimizing the need for further escalation.
  3. Ensure that all escalated customer interactions and ticket resolutions meet Aizon's Service Level Agreements (SLAs).
  4. Take ownership of critical or high-impact issues, ensuring timely and thorough resolutions while maintaining excellent customer satisfaction.
What We Offer

Aizon offers a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the life science industry.

As a Tier 2 Support Agent, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business success.

We're looking for individuals who are motivated, customer-focused, and dedicated to continuous learning.

If you're a technical expert with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.



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