Customer Support Specialist
hace 4 semanas
Aizon is a software-as-a-service provider that revolutionizes manufacturing operations in life science industries using cutting-edge analytics and artificial intelligence.
We're a growth-driven company, backed by industry and software investor firms, with a mission to improve global health by optimizing how medicines are manufactured.
The RoleThe Tier 2 Support Agent at Aizon is a critical position that requires advanced technical expertise, a customer-centric mindset, and a dedication to continuous learning.
This role involves delivering high-quality technical support, serving as the primary escalation point for Tier 1 agents, and coordinating with the Engineering team to ensure seamless customer experiences.
Responsibilities- Handle escalated customer inquiries and issues from Tier 1, providing in-depth troubleshooting and solutions.
- Provide technical assistance to resolve complex software issues, minimizing the need for further escalation.
- Ensure that all escalated customer interactions and ticket resolutions meet Aizon's Service Level Agreements (SLAs).
- Take ownership of critical or high-impact issues, ensuring timely and thorough resolutions while maintaining excellent customer satisfaction.
Aizon offers a dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the life science industry.
As a Tier 2 Support Agent, you'll be part of a talented team that's passionate about delivering exceptional customer experiences and driving business success.
We're looking for individuals who are motivated, customer-focused, and dedicated to continuous learning.
If you're a technical expert with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.
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