Dutch Speaking Customer Service Representative
hace 3 semanas
We are seeking a highly motivated and technically skilled Customer Service Tech Support representative to join our team in Barcelona, focusing on the Dutch market.
Key Responsibilities:- Manage customer inquiries via phone and email, documenting all interactions in the case management system.
- Provide swift and accurate resolutions to customer issues, particularly those related to car electrical chargers.
- Diagnose and resolve technical problems, guiding customers through troubleshooting steps.
- Manage and close service requests, ensuring customer satisfaction and tracking progress of open cases.
- Communicate proactively with customers, providing updates on their requests and ensuring they are informed throughout the process.
- Oversee the progress of open cases, prioritizing as necessary, and escalating issues when required to ensure Service Level Agreements (SLAs) are met.
- Cold calling to schedule meetings with B2C customers, introducing them to our products and services.
- Data entry to input meeting details and relevant information into the order system.
- Extensive training to ensure you are well-versed in our products, services, and support systems.
- A supportive team environment with opportunities for professional growth and career development.
- Relocation assistance, including up to 500€ in relocation support and assistance in finding accommodation.
- Competitive compensation package with performance-based bonuses.
Interested candidates should send their CV in English to with the subject line "Dutch Speaking Customer Service Tech Support in Barcelona." Please include a brief cover letter detailing your interest in the role and how your skills align with our requirements.
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Dutch Speaking Customer Service Representative
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Title: Dutch Speaking Customer Service Tech SupportWe are seeking a highly motivated and technically skilled Customer Service Tech Support representative to join our team in Barcelona, focusing on the Dutch market.Key Responsibilities:Manage user inquiries and provide swift and accurate resolutions to customer issues.Diagnose and resolve technical...
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Dutch Speaking Customer Service Representative
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Barcelona, Barcelona, España Cross Border Talents A tiempo completoJob Title: Dutch Speaking Customer Service Tech SupportWe are seeking a highly motivated and technically skilled Customer Service Tech Support representative to join our team in Barcelona, focusing on the Dutch market.Key Responsibilities:Manage user inquiries and provide swift and accurate resolutions to customer issues.Diagnose and resolve technical...
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