Dutch Speaking Customer Service Representative

hace 3 semanas

Barcelona, Barcelona, España Cross Border Talents A tiempo completo
Job Title: Dutch Speaking Customer Service Tech Support

We are seeking a highly motivated and technically skilled Customer Service Tech Support representative to join our team in Barcelona, focusing on the Dutch market.

Key Responsibilities:
  • Customer Engagement: Respond to customer requests via phone and email, documenting all interactions in the case management system.
  • Technical Support: Address and resolve technical inquiries, particularly those related to car electrical chargers, requiring specialized knowledge.
  • Case Resolution: Manage and close service requests, ensuring customer satisfaction.
  • Proactive Communication: Maintain regular communication with customers, providing updates on their requests.
  • Queue Management: Oversee the progress of open cases, prioritizing as necessary.
  • Service Quality: Adhere to SLAs and ensure all interactions meet our high standards of customer service.
Business Development Responsibilities:
  • Cold Calling: Reach out to B2C customers to schedule meetings, introducing them to our products and services.
  • Data Entry: Input meeting details and any additional relevant information into the order system.
What We Offer:
  • Extensive Training: We provide thorough training to ensure you are well-versed in our products, services, and support systems.
  • Supportive Team Environment: Work in a lively, fast-paced environment with supportive colleagues.
  • Career Development: We offer clear paths for career advancement.
  • Relocation Assistance: We provide up to 500€ in relocation support and assistance in finding accommodation.
  • Competitive Compensation: Benefit from a solid salary package with additional performance-based bonuses.

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