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German Customer Service Representative for Airline Company
hace 2 meses
About the Role:
We are seeking a highly skilled and customer-focused German Customer Service Representative to join our team at Sitel Corp. as a Customer Support Specialist for an International Airline.
About the Company:
Sitel Corp. is a leading global customer experience management company that provides innovative solutions to help businesses deliver exceptional customer experiences.
Job Responsibilities:
- Provide exceptional customer service to international airline customers via phone, email, and chat.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Work collaboratively with a team of customer service representatives to achieve sales and customer satisfaction goals.
- Stay up-to-date on airline products and services to provide accurate information to customers.
- Meet and exceed customer satisfaction and sales targets.
- Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements:
- Native or proficient level of German (C2)
- Advanced level of English (at least C1) both verbal and written
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet sales and customer satisfaction targets
- Desire to learn and advance in a customer-focused role
- Must hold EU citizenship or valid work permit for Spain
- Be a local candidate or willing to relocate to Seville, Spain (work on site)
What We Offer:
- Competitive wages and benefits package
- Opportunities for career advancement and professional growth
- Fun and engaging work environment
- Employee discounts and recognition programs
- Job stability and security
Why Join Us:
We believe in creating a positive and supportive work environment that allows our employees to grow and thrive. If you are a customer-focused and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
