Professional Services Operations Manager

hace 3 semanas


Madrid, Madrid, España Amazon Business Eu Sarl, Sucursal En España - Q05 A tiempo completo
Job Title:

ProServe Operations Manager

The AB EU Professional Services (ProServe) operations team plays a critical role in increasing available productive hours to onboard new or support existing customers, allowing the team to focus on core customer projects.

Key Responsibilities:
  • Review and analyze weekly ProServe requests intake (PSR intake)
  • Manage the intake queue and communicate with stakeholders to prioritize demand
  • Allocate the best resources to PSR requests
  • Define team Certinia (Salesforce) ways of working and best practices
  • Explore and suggest new project management tools
  • Work closely with the team to deliver customer projects efficiently and within required timelines
About the Team:

Amazon Business (AB) is reinventing on behalf of business customers, focused on building Amazon Business, the B2B marketplace on Amazon. The AB Professional Services (ProServe) team aims to provide customers with a best-in-class procurement experience through enabling AB's tools, services, insights, and selection.

The ProServe Operations Manager will play a key role in leading the central oversight and operational strategy of the Professional Services Operation in Europe, serving as a liaison between customers and internal teams to maximize efficiencies and drive operational excellence.

Requirements:
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
  • Experience leading process improvements


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