Professional Services Operations Manager

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Amazon Business Professional Services team. As a key member of our team, you will play a critical role in driving operational excellence and delivering high-quality results.

Key Responsibilities
  • Manage the end-to-end resource allocation process for the ProServe team, ensuring efficient and timely resource assignment.
  • Analyze weekly demand and prioritize resources to meet business needs.
  • Develop and implement process improvements to increase productivity and efficiency.
  • Collaborate with internal teams, including Sales, Product Management, and Category Management, to drive solutions for Amazon Business customers.
  • Own the resource management weekly reporting to leadership and provide insights to inform business decisions.
About the Team

The Amazon Business Professional Services team is responsible for delivering a best-in-class procurement experience for our business customers. We focus on customer onboarding and ongoing relationships, leveraging Amazon's tools, services, insights, and selection to drive customer success.

Requirements
  • Experience using data and metrics to drive improvements.
  • Proven program strategy and end-to-end delivery experience.
  • Strong communication and leadership skills.
What We Offer

Amazon is an equal opportunities employer. We believe in the importance of diversity and inclusion in the workplace and are committed to creating a work environment that is welcoming and inclusive for all employees.



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