Professional Services Operations Manager
hace 2 semanas
As a key member of the Amazon Business Professional Services (ProServe) team, you will play a critical role in driving operational excellence and delivering high-quality services to our customers. The ProServe Operations Manager will be responsible for overseeing the end-to-end resource allocation management for the ProServe team, prioritizing and communicating with stakeholders to ensure the best resources are assigned efficiently and in a timely manner.
Key Responsibilities
- Owns the end-to-end resource allocation management for the ProServe team
- Reviews and analyzes the weekly demand for the team
- Prioritizes and communicates with different stakeholders to ensure the best resources are assigned efficiently and in a timely manner
- Owns the resource management weekly reporting to leadership
- Owns the end-to-end strategy for EU ProServe's use of Certinia, the enterprise resource planning (ERP) software based on Salesforce.com
- Works side by side with Sales Tech during the build providing key details regarding process and opportunities for improvement and owns user testing experience (both writing of scenarios and execution) to ensure a successful launch
- Meets with our assigned Customer Success Manager from Certinia to identify opportunities for improvement in our processes and discuss outstanding support cases
- Contributes to EU ProServe WBR to give insight into utilization, duration, and capacity trends and opportunities
About the Team
Amazon Business is now reinventing on behalf of the business customer and focused on building Amazon Business (AB), the B2B marketplace on Amazon that provides business customers with the pricing, selection and convenience of Amazon, with features and benefits designed for businesses of all sizes.
The AB Professional Services (ProServe) team aspires to provide our Customers with a best-in-class procurement experience through enabling of AB's tools, services, insights, and selection.
ProServe also works closely with various internal Amazon teams to relay Customer needs and requirements, incl. Sales, Product Management, Category Management, External Systems Integrations and Amazon Leadership to drive and prioritize solutions for Amazon Business Customers.
The Ops team you are a part of leads the central oversight and operational strategy of the Professional Services Operation in Europe.
The ProServe Operations Manager will play the role of liaison between the customer (ProServe/Sales), and internal teams such as Finance and L&D to leverage internal collaboration to maximize efficiencies and drive operational excellence.
Requirements
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience in program or project management
Preferred Qualifications
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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