Professional Services Operations Manager

hace 3 semanas


Madrid, Madrid, España Amazon A tiempo completo
About the Role

We are seeking an experienced Operations Manager to join our Professional Services team at Amazon. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the successful delivery of customer projects.

Key Responsibilities
  • Manage the end-to-end resource allocation process for the ProServe team, ensuring the best resources are assigned efficiently and in a timely manner.
  • Review and analyze weekly demand for the team, prioritizing and communicating with stakeholders to ensure effective resource allocation.
  • Own the resource management weekly reporting to leadership, providing insights into utilization, duration, and capacity trends.
  • Develop and implement process improvements, working closely with the team to drive operational excellence.
  • Collaborate with internal teams, including Sales, Product Management, and Category Management, to relay customer needs and requirements.
About the Team

The AB Professional Services (ProServe) team is a critical part of Amazon's business, providing customers with a best-in-class procurement experience. We focus on customer onboarding and ongoing relationships, working closely with internal teams to drive and prioritize solutions for Amazon Business Customers.

Requirements
  • Experience using data and metrics to determine and drive improvements.
  • Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
  • Experience in program or project management.
Preferred Qualifications
  • Master's degree or MBA in business, operations, human resources, adult education, organizational development, or related field.
  • Experience leading process improvements.


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