Professional Services Operations Manager
hace 3 semanas
We are seeking an experienced Operations Manager to join our Professional Services team at Amazon. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the successful delivery of customer projects.
Key Responsibilities- Manage the end-to-end resource allocation process for the ProServe team, ensuring the best resources are assigned efficiently and in a timely manner.
- Review and analyze weekly demand for the team, prioritizing and communicating with stakeholders to ensure effective resource allocation.
- Own the resource management weekly reporting to leadership, providing insights into utilization, duration, and capacity trends.
- Develop and implement process improvements, working closely with the team to drive operational excellence.
- Collaborate with internal teams, including Sales, Product Management, and Category Management, to relay customer needs and requirements.
The AB Professional Services (ProServe) team is a critical part of Amazon's business, providing customers with a best-in-class procurement experience. We focus on customer onboarding and ongoing relationships, working closely with internal teams to drive and prioritize solutions for Amazon Business Customers.
Requirements- Experience using data and metrics to determine and drive improvements.
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
- Experience in program or project management.
- Master's degree or MBA in business, operations, human resources, adult education, organizational development, or related field.
- Experience leading process improvements.
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Professional Services Operations Manager
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Madrid, Madrid, España Mygwork A tiempo completoAbout the Role:The Professional Services Operations Manager will play a critical role in the AB EU ProServe team by increasing available productive hours to onboard new or support existing customers. This will enable the team to focus on core customer projects.Key Responsibilities:Review and analyze weekly ProServe requests intake (PSR intake) to manage the...
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Professional Services Operations Manager
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Madrid, Madrid, España Amazon Business Eu Sarl, Sucursal En España - Q05 A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Manager to join our AB EU ProServe team. As a key member of our operations team, you will play a critical role in ensuring the smooth operation of our Professional Services (ProServe) team.Key ResponsibilitiesManage the end-to-end resource allocation process for the ProServe team, ensuring efficient...
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Professional Services Operations Manager
hace 3 semanas
Madrid, Madrid, España Mygwork A tiempo completoAbout the RoleWe are seeking a highly skilled Professional Services Operations Manager to join our team at Mygwork, an inclusive employer and a member of the largest global platform for the LGBTQ+ business community. As a key member of our Professional Services team, you will play a critical role in driving operational excellence and delivering high-quality...
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Professional Services Operations Manager
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Madrid, Madrid, España Mygwork A tiempo completoThis role is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.Please do not contact the recruiter directly.The AB EU Professional Services (ProServe) operations team plays a crucial part in the AB EU ProServe team by enhancing productive hours to onboard new or support existing...
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Operations Manager
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Manager to join our Professional Services team in Europe. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the successful delivery of customer projects.Key ResponsibilitiesManage the end-to-end resource allocation process for the ProServe team,...
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Operations Manager
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Operations Manager to join our Professional Services team in Europe. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the successful delivery of customer projects.Key ResponsibilitiesManage the end-to-end resource allocation process for the ProServe team,...
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Professional Services Operations Manager
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