Sales Application Specialist

hace 4 semanas

Barcelona, Barcelona, España Werfen A tiempo completo
About the Position

The Sales Application Specialist (SAS) is a key role within the Healthcare IT Solutions team at Werfen. This position is responsible for ensuring the specialized sales of Werfen IT products, guaranteeing customer satisfaction, and providing excellent service to our clients. The SAS will identify new business opportunities and work closely with Key Account Managers to establish long-term relationships and provide support.

Main Responsibilities
  • Understand customer needs to provide solutions that meet their requirements.
  • Maintain a high level of service to maximize customer satisfaction and operations' profitability.
  • Have technical knowledge to ensure that solutions meet customer needs and expectations.
  • Be involved in pre-sales, sales, implementation, and sales of evolutions.
  • Manage different stakeholders, including internal and external parties.
  • Be a point of reference for IT solutions selling and projects.
  • Have knowledge of Werfen's product, project, and technology management, as well as main competitors.
  • Support the Sales Area and the BU HITS in the process.
Key Responsibilities
  • Identify new customers and promote the change towards Werfen IT solutions.
  • Disseminate eminence at the highest level to build confidence and strength in the first interactions with customers.
  • Generate business with new and present clients, applying IT knowledge and negotiation skills.
  • Prepare customers to understand the level of service that Werfen can offer during and after implementation.
  • Be an advisor for evolutionary services selling and controlling the service level after implementation.
  • Be responsible for the initial requirements gathering for the preliminary sizing of the project.
  • Define the scope of the project and the subsequent service level.
  • Be responsible for offer creation and calculation of profitability.
  • Present and support the economic and project proposal to the client in coordination with KAM.
  • Lead the preparation of the bid response together with KAM, Product Managers, IT Ops Area Manager, if necessary, with Facilities' Project Manager.
  • Participate in the definition of the scope of the project and its final planning.
  • Participate in the Kick Off of the Implementation Project.
  • Participate in the Implementation Project Steering Committee.
  • Manage Scope and changes related to it.
  • Accountable for Risk and Deviation Management.
  • Be responsible for the Quality Control of the project execution.
  • Manage Conflict in the kick-off phase.
  • Participate in the Closure of the Implementation Project.
Internal Responsibilities
  • Act as a bridge between marketing, IT Operations, and the area.
  • Liaise with internal key stakeholders, participating in the overall IT solution sales strategy.
  • Responsibility in the achievement of the established business objectives.
  • Responsibility in the achievement of the operational objectives.
  • Promote company's regulations and Quality policies.
  • Guarantee the company's Code of Ethics.
Requirements
  • Bachelor's degree relative to Studies in Computer Engineering, Electronic Engineering, Telecommunications, Industrial Engineering, or similar.
  • Mid-level vocational training in Microcomputer and Network Systems or in Operating IT Systems.
  • High level vocational training in Administration of Networked IT Systems.
  • Bachelor's degree or similar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, or related discipline.
  • Clinical Specialist in Laboratory Medicine, Clinical Chemistry, Microbiology, Immunology, Haematology, or Clinical Pathology.
  • Mid-level vocational training in Laboratory Technician or High level vocational training in Clinical and Biomedical Laboratory Technician.
Additional Skills/Knowledge
  • Commercial
  • Expert level
  • Interpersonal skills
  • Assertivity
  • Advanced level
  • Active communication
  • Conflict management
  • Commercial view/sense
  • Customer focus
  • Negotiation skills
  • Functional
  • Knowledge of the Labs organization as well as their general flows.
  • Knowledge of the general concepts of the different IT products.
  • Functional knowledge of the different specific modules.
  • Knowledge of principal competitors.
  • Ability to translate the functional requirements into integrations.
  • Project management knowledge, especially at the scope, change management, and project closing.
  • Medium-Advanced Level
  • Knowledge and/or experience in system architecture and virtualization.
  • Medium level
  • Knowledge and/or experience in databases administration and application servers, especially WildFly.
  • Knowledge and/or experience in the different communication protocols, interoperability platforms, and data migration.
  • Fluency in the use of computer language and jargon.
Languages
  • Spanish

Fluent English is recommended

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