Sales Application Specialist

hace 3 semanas

Barcelona, Barcelona, España Werfen A tiempo completo
Job Title: Sales Application Specialist

About the Position:

We are seeking a highly skilled Sales Application Specialist to join our team at Werfen. As a Sales Application Specialist, you will be responsible for ensuring the specialized sales of Werfen IT products, guaranteeing satisfaction and excellent level of service to our customers, identifying new business opportunities, and providing efficiency, profitability, and sustainability to our Business Unit HITS.

Main Responsibilities:

* Have an understanding of customer needs to provide them with solutions to solve their problems, establishing a close long-term relationship and giving support to Key Account Managers.
* Maintain a high level of service to maximize customer satisfaction and operations' profitability.
* Have technical knowledge to ensure that the solutions meet the needs of the customers and that their expectations match with Werfen's solution.
* Be involved in pre-sales, sales, implementation (occasionally), and sale of evolutions.
* Manage different stakeholders (internal and external).
* Be a point of reference in IT solutions selling and projects.

Key Responsibilities:

* Identify new customers and promote the change towards Werfen IT solutions.
* Disseminate eminence at the highest level - at decision-makers' level - in order to build confidence and strength in the first interactions with different customers.
* Generate business with new and present clients, applying IT knowledge and negotiation skills, establishing relationships with decision-making clients together with the Key Account Manager in the IT field.
* Prepare the customer in understanding the level of service that Werfen can offer during and after the implementation, by performing a correct expectation management.
* Be an advisor of the evolutionary services selling (technological, functional, and organizational) as well as controlling the service level after the implementation, managing with the customer the global status of the installation.
* Be responsible for the initial requirements gathering for the preliminary sizing of the project.
* Define the scope of the project and the subsequent service level.
* Be responsible of offer creation and calculation of the profitability.
* Present and support the economic and project proposal to the client in coordination with the Key Account Manager.
* Lead the preparation of the bid response together with the Key Account Manager, Product Managers, IT Ops Area Manager, if necessary, with Facilities' Project Manager.
* Participate in the definition of the scope of the project and its final planning.
* Participate in the Kick Off of the Implementation Project.
* Participate in the Implementation Project Steering Committee, being a critical role in the project control.
* Manage Scope and changes related to it.
* Accountable for Risk and Deviation Management (relational, project, and economic).
* Be responsible of the Quality Control of the project execution in coordination with the Project Manager, including the Go Live confirmation.
* Manage Conflict in the kick-off phase.
* Participate in the Closure of the Implementation Project.

Internal Responsibilities:

* Act as a bridge between marketing, IT Operations (IT Ops) and the area.
* Liaise with internal key stakeholders (Area Manager, Business Unit Manager) participating - not leading - in the overall IT solution sales strategy.
* Responsibility in the achievement of the established business objectives.
* Responsibility in the achievement of the operational objectives (efforts and times, efficiency, quality) set by the Business Unit HITS.
* Promote company's regulations and Quality policies.
* Guarantee the company's Code of Ethics.

Key Internal Relationships:

* Close collaboration with all Business Unit Healthcare IT Solutions roles, especially Product Managers, IT Ops Area Managers, and Project Managers.
* Close relationship with all Sales roles, especially with Key Account Managers and Area Managers.
* Good communication with Service, especially IT Support.

Minimum Knowledge and Experience Required for the Position:

* Bachelor's degree relative to Studies in Computer Engineering, Electronic Engineering, Telecommunications, Industrial Engineering, or similar.
* Mid-level vocational training in Microcomputer and Network Systems or in Operating IT Systems. High-level vocational training in Administration of Networked IT Systems.
* Bachelor's degree or similar in Health Sciences like Medicine, Pharmacy, Chemistry, Biology, Biomedical Engineering, or related discipline.
* Clinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology, Immunology, Haematology, or Clinical Pathology.
* Mid-level vocational training in Laboratory Technician or High-level vocational training in Clinical and Biomedical Laboratory Technician.

Experience:

* In IT projects within the scope of Clinical Laboratories and/or hospital environments.
* In IT Project Management.
* In the management of the structure of Clinical Laboratories, as well as in the definition of the associated global processes.

Additional Skills/Knowledge:

* Commercial.
* Expert level.
* Interpersonal skills.
* Assertivity.
* Advanced level.
* Active communication.
* Conflict management.
* Commercial view/sense.
* Customer focus.
* Medium-advanced level.
* Negotiation skills.
* Functional.
* Advanced level.
* Knowledge of the Labs organization as well as their general flows.
* Knowledge of the general concepts of the different IT products.
* Functional knowledge of the different specific modules.
* Knowledge of principal competitors.
* Ability to translate the functional requirements into integrations.
* Medium-Advanced Level.
* Knowledge of the specific processes of the different sections of the Laboratory.
* Knowledge of the laboratory catalog.
* Técnicas.
* Expert level.
* Project management knowledge, especially at the scope, change management, and project closing.
* Medium-Advanced Level.
* Knowledge and/or experience in system architecture and virtualization.
* Medium level.
* Knowledge and/or experience in databases administration and application servers, especially WildFly.
* Knowledge and/or experience in the different communication protocols, interoperability platforms, and data migration.
* Fluency in the use of computer language and jargon.

Languages:

* Spanish.
* Fluent English is recommended.

Skills and Competencies:

* Good communication and relational skills.
* High degree of autonomy and proactivity.
* Flexible attitude and ability to work in teams.
* Time management skills and result-oriented.
* Analytical skills.

Mobility:

* Daily work in the Area.
* Up to 20% in Iberia, mainly Barcelona.

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