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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at Reconocida empresa. As a key member of our customer-facing team, you will be responsible for driving business growth, customer value, satisfaction, and retention within assigned accounts.
In this role, you will own the account strategy for engagement, adoption, and success planning. You will manage and curate existing customer relationships, leveraging strong executive relationships to drive business growth and customer satisfaction.
Key Responsibilities- Develop and execute customer success plans to drive adoption and utilization of Teradata software and services.
- Partner with internal teams to ensure successful delivery of related services and support functions.
- Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
- Identify and mitigate business churn risks, devising action plans to prevent and/or overcome them.
- Collaborate with the Europe Sales Team to meet customer business challenges through the use of data and analytics at scale.
To be successful in this role, you will need:
- A BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.
- 5+ years of experience in customer-facing roles, such as pre-sales, consulting, or software sales.
- Possess a keen interest in and understanding of developments in data and analytic technologies.
- Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer success role.
- Good understanding/exposure to Cloud technologies such as AWS, Azure, and Google Cloud.
- A clear, confident, and persuasive communicator who can craft, summarize, and deliver messaging for various groups of users, influencers, and stakeholders.
- Demonstrate the ability to understand customer needs and provide thought leadership to influence and build trust at different levels.
- Possess the ability to multi-task and manage competing priorities across multiple customers.
- Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
- Demonstrate excellent organizational and people skills.
- Fluent German and English language skills are required.
We offer a remote work environment, allowing you to work from the comfort of your own home office. As a Customer Success Manager, you will have the opportunity to work with leading Financial Institutions, Manufacturing, Telco, Retail, Travel & Transport, and Major Government entities.
We are looking for a results-oriented strategic thinker with a proven track record of long-range planning. A self-starter, who is creative and driven, with strong communication and presentation skills. You should be able to lead, advise, and advocate for customers, the internal team, and have previous experience selling data and analytic solutions is desirable.
