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Senior Customer Education Specialist Electrophysiology
hace 2 meses
About Boston Scientific
Boston Scientific is a leading medical device company dedicated to improving the lives of patients through innovative products and a culture of collaboration.
We are committed to developing and leading high-quality education programs for employees and medical professionals, with a focus on technology adoption and patient safety.
Job Summary
We are seeking a Senior Customer Education Specialist Electrophysiology to join our team. This role will be responsible for planning, designing, developing, and coordinating 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers.
Key Responsibilities
Manage internal and customer education programs through implementation of strategy, delivery of objectives, and execution of logistics while effectively working with stakeholders.
Define optimal delivery methods for each learner and curriculum developing blended approach programs that meet learning objectives.
Understand and design blended programs with the appropriate mix of remote, F2F, and e-learning delivery.
Collaborate on the development of our current digital platforms and Learning Management System, defining needs and utilizing the platforms in different curriculums.
Design, develop, and track e-learning programs to complement blended curriculums, assuring application of best practices and learnings across the Med Ed Team.
Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
Communicate proactively with stakeholders and establish strong networking in the organization.
Identify, partner with, and manage appropriate resources (i.e., vendor relationships, other internal departments) to ensure that meetings/events meet objectives.
Define, track, and maintain budgets while ensuring cost-saving measures, understand implications on general business management.
Develop program metrics aligned with learning objectives defined for each program and curriculum.
Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines.
Create a professional development plan with the partnership of direct supervisor.
Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
Leverage tools and programs across the organization.
Ensure consistency in Boston Scientific branding guidelines.
Requirements
Minimum 7 years' experience in Medical Education/Customer programs/Field support.
EP, 3D mapping, PFA, and Single Shot field support experience and expertise is required for this role (minimum 3 years).
Training and Medical Education background will be highly valued for the role (2 years).
Experience in developing e-learning programs and digital content will be highly valued.
University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical).
Team player and collaboration attitude. Promote collaboration across the organization.
Generate and champion new ideas and approaches.
Strong customer focus, both internal and external customers.
Excellent planning and organizational skills.
Problem-solving oriented and detail focus.
Strong integrity, adaptability, agility.
Ability to work under pressure with multiple priorities. Ability to prioritize and focus.
Didactic, presentation, and strong communication skills.
Fluent in English, additional European Language is plus.
Travel approx 30%.
