EMEA Customer Education Specialist Electrophysiology

hace 3 semanas


Madrid, Madrid, España Boston Scientific A tiempo completo
Job Title: EMEA Customer Education Specialist Electrophysiology

Boston Scientific is seeking a highly skilled EMEA Customer Education Specialist Electrophysiology to join our team. As a key member of our organization, you will be responsible for developing and delivering high-quality education programs for employees and medical professionals in the Electrophysiology (EP) franchise.

Key Responsibilities:
  • Design, develop, and coordinate 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers.
  • Obtain information needed to prepare in-house training programs; prepare training materials; develop course content; determine methodology; and coordinate the development of training aids.
  • Conduct training sessions and develop criteria for evaluating effectiveness of training activities.
  • Collaborate with stakeholders to ensure alignment with business objectives and goals.
  • Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
  • Communicate proactively with stakeholders and establish strong networking in the organization.
  • Identify, partner with, and manage appropriate resources (i.e., vendor relationships, other internal departments, etc.) to ensure that meetings/events meet objectives.
  • Define, track, and maintain budgets while ensuring cost-saving measures, understand implications on general business management.
  • Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
  • Keep abreast of industry standards and trends as related to responsibility and ensure compliance to governing agency guidelines.
  • Create a professional development plan with the partnership of direct supervisor.
  • Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
Requirements:
  • Minimum 5 years' experience in Medical Education/Customer programs/Field support.
  • EP, 3D mapping, PFA, and Single Shot field support experience and expertise is required for this role (minimum 3 years).
  • Training and Medical Education background will be highly valued for the role (2 years).
  • Experience in developing e-learning programs and digital content will be highly valued.
  • University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical).
  • Team player and collaboration attitude. Promote collaboration across the organization.
  • Generate and champion new ideas and approaches.
  • Strong customer focus, both internal and external customers.
  • Excellent planning and organizational skills.
  • Problem-solving oriented and detail focus.
  • Strong integrity, adaptability, agility.
  • Ability to work under pressure with multiple priorities. Ability to prioritize and focus.
  • Didactic, presentation, and strong communication skills.
  • Fluent in English, additional European Language is plus.
  • Travel approx 30%.
Our Offer:

In addition to an exciting job, highly innovative medical devices, and a respectful work environment in a dynamic team, we offer you a performance-oriented and attractive compensation package, modern IT equipment, as well as very good options for a personal and professional development. Above all, you get the opportunity to become part of a corporate culture where everyone contributes to improving people's lives.



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