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Senior Education Specialist Electrophysiology
hace 2 meses
Boston Scientific is a leading medical device company dedicated to improving patient lives. We are seeking a highly skilled Senior Customer Education Specialist to join our team in the Electrophysiology (EP) franchise.
Job Summary:The successful candidate will be responsible for planning, designing, developing, and coordinating 3D Mapping and FARAVIEW technology in-house training programs for field support personnel and customers. This role requires strong expertise in Rhythm Management and EP, as well as experience in developing e-learning programs and digital content.
Key Responsibilities:- Manage internal and customer education programs through implementation of strategy, delivery of objectives, and execution of logistics.
- Define optimal delivery methods for each learner and curriculum, developing blended approach programs that meet learning objectives.
- Collaborate on the development of our current digital platforms and Learning Management System, defining needs and utilizing the platforms in different curriculums.
- Design, develop, and track e-learning programs to complement blended curriculums, ensuring application of best practices and learnings across the Med Ed Team.
- Develop and maintain strong relationships with key customers, internal and external, serving as a liaison between key educational opinion leaders and Boston Scientific programs.
- Communicate proactively with stakeholders and establish strong networking within the organization.
- Identify, partner with, and manage appropriate resources to ensure that meetings/events meet objectives.
- Define, track, and maintain budgets while ensuring cost-saving measures and understanding implications on general business management.
- Develop program metrics aligned with learning objectives defined for each program and curriculum.
- Evaluate program impact, reassess objectives and outcomes, and plan for continuous improvement.
- Keep abreast of industry standards and trends as related to responsibility and ensure compliance with governing agency guidelines.
- Create a professional development plan with the partnership of direct supervisor.
- Ensure awareness and compliance with applicable standard operating procedures to meet, comply, and champion all quality and regulatory commitments of Boston Scientific.
- Leverage tools and programs across the organization.
- Ensure consistency in Boston Scientific branding guidelines.
- Minimum 7 years' experience in Medical Education/Customer programs/Field support.
- EP, 3D mapping, PFA, and Single Shot field support experience and expertise required for this role (minimum 3 years).
- Training and Medical Education background highly valued for the role (2 years).
- Experience in developing e-learning programs and digital content highly valued.
- University degree or equivalent required with solid expertise in Rhythm Management and EP (disease, product, clinical).
- Team player and collaboration attitude. Promote collaboration across the organization.
- Generate and champion new ideas and approaches.
- Strong customer focus, both internal and external customers.
- Excellent planning and organizational skills.
- Problem-solving oriented and detail focus.
- Strong integrity, adaptability, agility.
- Ability to work under pressure with multiple priorities. Ability to prioritize and focus.
- Didactic, presentation, and strong communication skills.
- Fluent in English, additional European Language a plus.
- Travel approximately 30%.
In addition to an exciting job, highly innovative medical devices, and a respectful work environment in a dynamic team, we offer a performance-oriented and attractive compensation package, modern IT equipment, and very good options for personal and professional development. Above all, you get the opportunity to become part of a corporate culture where everyone contributes to improving people's lives.
