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Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team in London, working closely with our European and South African clients. As a key member of our Customer Success team, you will be responsible for supporting clients' adoption and continued success with our YOOBIC solution, ensuring renewals and potential upsell/cross-sell opportunities.
Key Responsibilities- Define high-level account strategies with each client to ensure long-term adoption of the solution, satisfaction, and success.
- Ensure overall health of clients and define joint success plans reviewed at each executive business review with clients' project teams and executive sponsors.
- Identify and mitigate customer risk to achieve best-in-class retention rates on your portfolio.
- Act as a functional and strategic advisor to clients, building strong relationships at every level of their organisations.
- Identify opportunities for improvement, ensuring optimal use of the solution and following up on client activity and operations.
- Take a proactive approach to client issue resolution and develop a consultative relationship with each client.
- Strong experience in a similar Customer Success/Client Relationship/Consulting position.
- Client-facing and people-oriented by nature.
- Experience in managing Renewals and managing relationships with multiple stakeholders both internally and externally.
- Strong analytical skills, including data analysis, reports, KPIs/metrics, etc.
- Proactive, 'get things done' attitude, with the ability to learn fast and solve problems.
- Resourceful nature, with excellent interpersonal and communication skills.
- Able to adapt and work within an international environment.
- Intellectually curious, tenacious, and organised.
- Interest in start-ups and new technologies.
- Experience working with retail clients is a bonus.
- Spanish + English (fluent speaker) language skills, and either French or Italian.
YOOBIC is an AI-powered frontline employee experience platform. Our mobile app gives business leaders and frontline teams the performance tools they need to communicate, learn, and work—all in one place. With streamlined communications, mobile learning, and digitized task management, YOOBIC drives operational excellence while drastically improving the frontline employee working experience.
We are an equal opportunity employer that values diversity and inclusion. We are committed to equal employment opportunities and want to ensure that our recruitment process is accessible to everyone. If you have a disability or additional need that requires reasonable accommodations during the process, please do not hesitate to let us know.
