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Technical Support Specialist for Customer Service
hace 2 meses
Location: Barcelona - SELVA DE MAR
Language: Dutch (Native) + English (B2)
Schedule: Monday - Friday 08:00-20:00 / Weekends: 09:00 - 18:00 (Rotational shifts)
Salary: 22,000 EUR/ year
Benefits: Up to 2,000 EUR bonus per year
Relocation support up to 500 EUR flight + accommodation assistance
About Cross Border TalentsWe are a leading provider in the electric vehicle sector, dedicated to delivering top-notch technical assistance to our customers. As a Technical Support Specialist, you will be instrumental in ensuring that our clients receive outstanding service and expert guidance regarding our innovative car electrical charging solutions.
Key Responsibilities:- Manage incoming customer inquiries through various channels, accurately documenting details in our case management systems and ensuring prompt responses.
- Address technical issues and requests that necessitate a comprehensive understanding of our products.
- Assist customers with technical questions related to electric vehicle charging equipment.
- Ensure all service requests are efficiently processed and resolved to the satisfaction of our clients.
- Keep customers informed about the status and resolution of their inquiries.
- Effectively monitor and manage all open queries, maintaining adherence to service level agreements.
- Escalate complex issues to higher levels of support when required.
- Work collaboratively with team members and management to enhance customer satisfaction.
- Perform additional tasks as directed by management to support team objectives.
- Fluency in Dutch (native proficiency) and B2 level in English.
- Experience in customer service or technical support roles is preferred.
- Strong technical skills with the ability to troubleshoot effectively.
- Excellent communication abilities and a customer-focused mindset.
- Capability to thrive in a dynamic, multicultural work environment.
- Demonstrated success in achieving high levels of customer satisfaction.
- Competitive salary with performance-based bonuses.
- Supportive work culture in a modern office environment.
- Opportunities for career advancement within a growing international organization.
- Relocation assistance, including flight reimbursement and help with accommodation.
This role is based in our SELVA DE MAR office in Barcelona, which fosters a collaborative atmosphere where contributions are valued.
If you are enthusiastic about technology and customer service, and possess strong problem-solving skills, we invite you to consider this opportunity to contribute to our mission in the electric vehicle industry.
Application Instructions: Interested candidates should submit their resume and cover letter detailing their relevant experience and interest in this position. We look forward to reviewing your application.
