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Lead Manager

hace 3 meses

Madrid, Madrid, España IAG GBS A tiempo completo
Job Overview

The Senior Manager of Airport Automation is tasked with overseeing a suite of initiatives designed to improve customer satisfaction and operational productivity at the airports serviced by IAG airlines, encompassing both Hub and Non-Hub locations. This position plays a pivotal role in spearheading the adoption of cutting-edge technologies such as biometrics, self-service kiosks, robotics, machine vision, and artificial intelligence, alongside projects aimed at enhancing processes that yield benefits for the airlines within the group. The role is essential for fast-tracking the deployment of automation technologies across our primary and secondary airports as part of a broader transformation strategy. Additionally, it ensures alignment with IAG's strategic goals, business needs, regulatory compliance, and industry best practices.

Key Responsibilities

Responsibilities encompass, but are not limited to:

  • Implementing the program strategy, roadmap, and governance framework for airport automation in collaboration with the airlines within the group.
  • Focusing on identifying project benefits and assessing their impact.
  • Building and sustaining effective relationships with internal and external stakeholders, including airport authorities, technology providers, and regulatory bodies.
  • Facilitating the sharing of insights and best practices among the airlines in the group, promoting successful strategies across the board.
  • Identifying opportunities for cost savings within Hub and Non-Hub airports, whether through automation or process enhancements.
  • Leading and inspiring a team of project managers, business analysts, technical specialists, and change management professionals.
  • Collaborating closely with regional commercial and operational teams within IAG and the airlines to ensure the realization of benefits from automation or process improvement initiatives.
  • Guiding the innovation process from concept through discovery, testing, implementation, and scaling.
  • Monitoring and reporting on program progress, performance metrics, quality, and outcomes.
  • Owning the development and finalization of category plans, business plans, financial plans, and the automation program.
  • Ensuring adherence to IAG's policies, procedures, standards, and values.
  • Identifying and executing continuous improvement opportunities and best practices for airport automation.
  • Managing stakeholder relationships with suppliers, airports, ground handlers, and all operating companies, ensuring robust challenge while fulfilling business plans.
  • Establishing effective working relationships with key interfaces across the Group and operating companies, including finance, legal, and other stakeholders.

Qualifications

Candidates should possess:

  • Experience in program or project management, ideally within the aviation, transportation, or technology sectors.
  • A proven history of delivering complex, large-scale, and innovative solutions that align with customer needs and business objectives.
  • Knowledge of airport operations, processes, and systems, along with emerging technologies and trends in airport automation.
  • Exceptional communication, presentation, negotiation, and influencing skills, capable of engaging effectively with senior executives, technical experts, and non-technical audiences.
  • Demonstrated leadership, teamwork, problem-solving, and decision-making abilities, with a knack for inspiring, motivating, and empowering others.
  • A strong reputation for executing change with a credible and proven track record.
  • A resilient mindset, willing to take calculated risks for the benefit of the group while understanding the importance of learning from failures.
  • Highly developed interpersonal, advocacy, and communication skills to work effectively with diverse stakeholders.
  • Strong influencing and negotiation capabilities, consistently operating at a higher organizational level.
  • Experience with commercial and financial processes to ensure the delivery and generation of benefits.
  • The ability to cultivate strong relationships and engage with stakeholders at all levels, both verbally and in writing.
  • Capability to prioritize effectively, maintain focus, and provide direction amidst constant change and ambiguity, utilizing knowledge, judgment, resilience, and courage to navigate conflicting priorities.

Able to balance short-term improvements with long-term value creation, highly ambitious, and committed to delivering results promptly.

  • Strong people management skills with the ability to inspire, lead, and achieve through high-performance teams.
  • Proficiency in written and spoken English; Spanish is a plus.

Additional Information

What We Offer

  • A chance to pursue a rewarding career in a fast-paced, dynamic industry.
  • The opportunity to work in a multicultural environment with excellent office locations. We prioritize work/life balance and offer numerous benefits typical of a global organization, including health insurance, pension plans, and performance bonuses.
  • We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Benefits

  • Competitive Annual Incentive Scheme
  • Access to LinkedIn Learning Platform
  • Comprehensive health insurance
  • Life Insurance
  • Generous pension plan (8%)
  • Cycle2Work program
  • Electric car scheme
  • Exclusive shopping discounts
  • Eye test vouchers
  • Attractive travel discounts
  • Press Reader access
  • And many more perks.